Frequently asked questions
Can I get a refund if I buy a ticket, but I decide not to use it?
Tickets are not refundable if the match takes place at the planned date and time.
What happens if I have purchased tickets and the match date changes?
The tickets you have will be valid for the rearranged date - you do not need to do anything.
The barcode will still be valid, so just bring your ticket with you on the rearranged date.
* Stourbridge FC has a right to change a fixture due to circumstances out of our control and cannot be held responsible if the purchaser is unable to attend the rescheduled date.
How many emails will I receive after booking?
After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file.
My ticket delivery email is often delayed - what can I do to make it come through faster?
Each email provider will have their own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft based accounts - i.e. hotmail.com, outlook.com and live.co.uk email addresses.
Adding the delivery email address email@example.com to your contacts will help email servers to see that the email is coming from a known source.
What should I do if I haven't received my e-ticket?
Typically, you should receive your tickets within 30 minutes of booking. It is not uncommon for emails to get held up in a queue or diverted to a junk folder, so be sure to check those.
I can't open the attachment in the ticket delivery email - what should I do?
etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here - https://get.adobe.com/uk/reader/
Do I have to print my e-ticket?
You could show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket.
How will my personal data be used?
Your data will only be used by Stourbridge FC. It will not be sold on to third parties. You can update your contact preferences in the 'My Account' section when you log in.